Loss Prevention Administrative Assistant

• Maintain and organize departmental records, files, and documentation systems (both electronic and paper-based).
• Prepare and edit correspondence, reports, memos, and presentations using standard office software.
• Manage incoming and outgoing communications, including mail distribution, document transmission, and guest inquiries.
• Coordinate reservations and respond to guest requests, ensuring timely and accurate follow-up.
• Input, track, and retrieve operational data using computer systems.
• Compile, sort, and file records related to departmental activities and business transactions.
• Create and manage departmental schedules using ADP or similar workforce management systems.
• Operate standard office equipment and ensure smooth day-to-day administrative processes.

Qualifications & Requirements

• Minimum of 3 years’ administrative and operations experience within a luxury (five-star) hotel or resort environment.
• Strong knowledge of hotel operations, systems, and procedures.
• Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint.
• Hospitality degree or related qualification preferred.
• Excellent organizational, multitasking, and time management skills.
• Strong attention to detail with the ability to prioritize and follow through on tasks.
• Ability to remain calm and professional under pressure while exercising sound judgment.
• Typing speed of 50–60 words per minute.
• Excellent communication skills, including professional telephone etiquette.
• Strong guest service orientation and interpersonal skills.

Core Competency

• Maintain a high level of attentiveness and awareness in all aspects of the role.

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