At The St. Regis Rome we are looking for a Front Desk Agent (Temporary).
Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build an experience that is memorable and unique. Our Front Desk Agent take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Front Desk Agent makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Doing all these things well (and other reasonable job duties as requested) is critical for Front Desk Agent – to get it right for our guests and our business each and every time.
CRITICAL TASKS
Guest Relations
§ Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific St. Regis process to resolve issues, delight, and build trust.
§ Address guests’ service needs in a professional, positive, and timely manner.
§ Anticipate guests’ service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
§ Assist other employees to ensure proper coverage and prompt guest service.
§ Engage guests in conversation regarding their stay, property services, and area attractions/offerings, including social media where appropriate.
§ Thank guests with genuine appreciation and provide a fond farewell.
§ Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest’s name when possible.
§ Stay up-to-date on the local area so that you are prepared to provide specific recommendations for guests.
§ Communicate recommendations in a way that builds excitement and interest among guests and associates.
§ Perform other reasonable duties as requested.
Check-in/Check-outhttps://careers.marriott.com/front-desk-agent-temporary/job/535558687D279BF5A1DD98762804EC1E
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
A cég leírása Az Accor szállodalánc több mint 5700 szállodát üzemeltet világszerte. Nálunk hiteles, tapasztalt magyar és külföldi kollégáktól tanulhatsz, motiváló nemzetközi környezetben. A jó hangulat, közvetlen hangnem, az egymásba vetett bizalom olyan visszajelzések munkatársainktól, amelyekre biztosan Te is vágysz, ha a jövőbeli munkahelyedre gondolsz. Hisszük, hogy nálunk megtalálod a helyed, és azt is, […]
Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo. By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world! You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment. Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet. Hospitality is a work of heart, Join us […]
Company Description Novotel Hyderabad Airport designed to help guests find their way around easily is built on simplicity and elegance and well positioned near the new international airport. The hotel features 292 rooms and suites in the Premier Floor with WiFi access, along with a restaurant, a bar, a beautiful outdoor swimming pool and […]
Description de l’entreprise Avec une vue imprenable sur la Tour Eiffel, notre hôtel 4 étoiles est plus qu’un lieu de passage. C’est un lieu où se créent des souvenirs, où les émotions naissent dans les détails, et où chaque rencontre compte. Notre mission consiste, chaque jour, à créer des expériences uniques. Nous ne nous […]
Description de l’entreprise Fondé en 2008 par Serge Trigano et ses fils Jérémie et Benjamin (co-fondateur du Club Med), Mama Shelter est un créateur de lieux de vie et metteur en scène au quotidien ! Ce sont des lieux atypiques, dans lesquels chacun se sent chez soi, des lieux issus d’un métissage d’influences, de […]
