Retreat Supervisor

Instantly recognizable, The Ritz-Carlton Tenerife, Abama is the island’s most iconic resort: a serene oasis where the sea, land, and subtropical vegetation blend with Moorish-inspired architecture. Its 462 rooms and suites are divided between the vibrant Citadel and the exclusive Retreat, offering magnificent views of the Atlantic Ocean, Mount Teide, or lush gardens. A multi-award-winning culinary destination, the resort features world-class restaurants, including Michelin-starred fine dining. With multiple swimming pools, a 2,500 m² Spa & Fitness Center, the largest Ritz Kids in Europe, and an exclusive beach area at Abama, we are an unparalleled haven in Tenerife.

JOIN OUR TEAM!

…as a Retreat Supervisor at The Ritz-Carlton Abama Resort in Tenerife.

Who are we looking for…?

Are you passionate about leading teams and delivering highly personalized luxury experiences in an exclusive environment? As a Retreat Supervisor, you will oversee and elevate the Retreat experience, a private area of the resort where discretion, personalization, and excellence are essential. You will lead by example, anticipate the needs of our most discerning guests, and ensure every interaction reflects The Ritz-Carlton Gold Standards.

Your responsibilities will include…

• Supervising daily operations within the Retreat area and all personalized services associated with this exclusive zone.
• Leading, motivating, and developing the Retreat team to ensure outstanding service, presentation, and professionalism.
• Ensuring a seamless, consistent, and highly personalized guest experience from arrival to departure.
• Anticipating guest preferences and expectations, managing special requests, and coordinating bespoke experiences.
• Handling guest concerns with discretion, empathy, and efficiency, ensuring excellent resolution.
• Working closely with Front Office, Guest Relations, Housekeeping, F&B, Spa, and other departments.
• Proactively following up on VIP, repeat, and special-occasion guests.
• Ensuring all relevant guest information is accurately recorded and maintained in internal systems.
• Upholding brand standards, service quality, and privacy within the Retreat area.
• Supporting ongoing team training and participating in continuous service improvement initiatives.

What we are looking for…

• Previous supervisory experience in exclusive environments such as Retreat, Club Level, Concierge, Guest Relations, or luxury Front Office operations.
• Strong leadership, communication, and attention-to-detail skills.
• Ability to inspire teams and maintain the highest standards of service at all times.https://careers.marriott.com/retreat-supervisor/job/BFB008A39DCA97BF12AE44B5914FA96D