Front Desk Assistant Manager

Culture in the Heart of La Condesa

Perfectly located at the intersection of two vibrant, culture-filled neighborhoods, Mondrian Mexico City Condesa invites guests to experience vibrant energy, captivating design, and a truly immersive spirit.

Surrounded by art galleries, lively parks, and an ever-evolving culinary scene, the hotel captures the city’s creative soul through dynamic spaces, local character, and an unmatched cultural spirit.

Inside this masterpiece by renowned architect José Luis Benllinure, a vivid mural by Ara Starck sets the tone in each of the 183 guestrooms and suites—a hint of the discoveries yet to come and a focal point amid modern, serene décor.

PURPOSE

The Front Desk Assistant Manager is responsible for supporting the daily operations of the Front Office and Guest Services departments, ensuring exceptional guest and employee satisfaction. This role assists in maintaining front desk operations and communications in alignment with hotel standards to deliver the highest level of guest experience. The Front Desk Assistant Manage acts as a key point of contact for guests and collaborates closely with all hotel departments to ensure smooth and efficient operations.

RESPONSABILITIES

• Assist in planning, organizing, facilitating, and participating in hotel and departmental meetings.
• Support compliance with brand standards, operating procedures, and company policies.
• Help provide direction, support, training, and tools to the Front Office team to foster empowerment and effective decision-making in handling guest and operational challenges.
• Supervise daily front desk activities and coordinate with other departments to ensure complete guest and team member satisfaction.
• Participate in Fire Safety and Loss Prevention programs and ensure compliance within the department.
• Monitor team performance and support corrective actions, coaching, and development when necessary.
• Participate in the recruitment and interview process for Front Office positions.
• Support onboarding, orientation, and ongoing training programs according to Mondrian standards.https://careers.accor.com/global/en/job/front-desk-assistant-manager-hotels-in-mondrian-mexico-city-condesa-mexico-city-mexico-jid-94425