Welcome Desk Supervisor

POSITION SUMMARY

W LONDON – CONTROL YOUR BEAT

Located in Soho, W London owns the stage in the epicentre of the city’s cultural core. Plugged in to the pulse of London’s energetic social scene, this is where louder-than-life Soho mixes with the glitzy West End.

HOW YOU WILL MAKE A DIFFERENCE

• Lead daily operations with precision and flair, ensuring every guest interaction reflects W’s signature style.
• Set clear goals, stay organised, and keep the energy high to deliver standout service.
• Handle guest concerns with confidence and empathy—turn challenges into opportunities to impress.
• Understand how your department fuels the hotel’s success and consistently aim to exceed targets.
• Lead with authenticity, communicate clearly, make smart decisions, and inspire through action.
• Build a culture of trust, respect, and collaboration where everyone thrives.
• Be the example, model the behaviors that define exceptional service and leadership.
• Know the roles inside out. Step in seamlessly when needed to keep operations smooth.
• Foster open, supportive relationships across the team.
• Confidently oversee all front office areas when senior leaders are away.
• Go beyond expectations, create memorable moments that guests rave about.
• Coach the team to tune into guest needs and respond with creativity and care.
• Personally handle feedback and complaints with professionalism and warmth.
• Set the tone for guest relations—be visible, approachable, and solution-focused.
• Empower the team to deliver exceptional service with confidence.
• Observe, guide, and support team members to continuously raise the bar.
• Use guest feedback to drive innovation and improvement.

YOUR EFFORTS, OUR APPRECIATION

• Meals – Tasty and Varied Complimentary Meals in our Green Room canteen.
• Service Charge – Paid each month!
• Bonus Scheme – 5-10% Bonus Plan
• Learning and Growing – Access to the best digital and classroom based training resources and cross exposure opportunities
• Apprenticeships – Opportunities to undertake an apprenticeship to support your development in your role.
• Holiday – 31 days of holiday including public holidays (enhanced holiday benefit based on length of service)
• Uniform – Complimentary dry cleaning.
• Company Pension Scheme – Save for your future.https://careers.marriott.com/welcome-desk-supervisor/job/FE309DA015642320990D1A383E9B7A87