Hotel Manager

About Raffles Boston

Raffles Boston is a state of mind—an iconic legacy in motion, reimagined for a new era. Since the Raffles Brand founding in Singapore in 1887, Raffles has set the standard for gracious hospitality, cultural curiosity, and legendary service. In Boston, that legacy comes to life as the brand’s North American flagship, blending timeless elegance with contemporary hotel craft in the heart of one of the world’s most storied cities.

At Raffles Boston, our people are the soul of everything we do. We are custodians of culture, champions of community, and passionate stewards of meaningful guest experiences. Guided by respect, integrity, belonging, and excellence, we create an environment where every interaction is thoughtful and every moment leaves a lasting impression. Here, guests arrive as visitors, leave as friends, and return as family.

The Opportunity

The Hotel Manager plays a pivotal role in launching the Raffles brand in Boston and redefining luxury hospitality in Back Bay. Reporting directly to the General Manager, this role provides strategic leadership and operational oversight across the hotel, ensuring seamless operations, inspired teams, and extraordinary guest and residential experiences.

As a visible and trusted leader, the Hotel Manager partners closely with ownership and the Executive Committee to exceed guest expectations, drive operational performance, and ensure the long‑term success of the property. This role directly oversees core operating divisions including Food & Beverage, Culinary, Rooms, Residences, Metropolis, Engineering, and Security, fostering collaboration and consistency across all touchpoints.

What You Will Do

Leadership Presence & Brand Stewardship

• Serves as a visible, confident, and refined leader whose daily presence in the hotel and residences strengthens engagement with guests, residents, and colleagues.
• Sets a clear standard for luxury service through hands‑on leadership, emotional intelligence, and authentic personal connection.
• Acts as a trusted brand ambassador, consistently representing Raffles Boston with sophistication, credibility, and impeccable judgment in all internal and external forums.
• Must possess and naturally exude a strong sense of style, polish, and discretion reflective of an ultra‑luxury flagship property.

Operational Performance & Strategic Execution

• Demonstrates a proven track record of driving disciplined operational execution across Rooms, Food & Beverage, Culinary, and mixed‑use environments.
• Partners closely with the General Manager and Executive Committee to translate strategic priorities into clear operating goals, structured action plans, and measurable outcomes.
• Establishes strong governance, cadence, and accountability to support achievement of RPS, LQA, Forbes Travel Guide, and other luxury benchmarking goals, ensuring standards are understood, embedded, and consistently delivered.
• Leads the development and execution of cross‑departmental action plans aligned to audit results, guest feedback, and brand measures, driving continuous improvement throughout the calendar year—not solely during evaluation periods.
• Maintains deep understanding of Forbes and LQA criteria, ensuring leaders are equipped, trained, and held accountable for performance against defined standards.https://careers.accor.com/global/en/job/hotel-manager-in-raffles-boston-boston-united-states-jid-93080