Spa Therapist/Esthetician

We believe that life is made of many journeys: inspiration, wonderment, curiosity, or the simple joy of discovering something new every day. If you share the same sentiment, then this opportunity is for you.

Rosewood Hotel Georgia, a Rosewood Hotel, is looking for an exceptional and multi-talented Spa Therapist/Esthetician. The Spa Therapist/Esthetician is responsible to provide all massage, hydrotherapy and body services offered by the Spa at Rosewood Hotel Georgia. Cultivation and always maintaining a professional attitude.

• Maintain complete knowledge of and comply with all Rosewood departmental policies/service procedures/standards, Forbes and LQA Standards.
• Attend all scheduled meetings, classes, and training sessions; knowledge required within Sense Spa must be passed on to co-workers.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; respond promptly and acknowledge all guests. Thank guests with genuine appreciation.
• Speak with others using clear and professional language.
• Always maintain positive guest relations.
• Resolve guest complaints, ensuring guest satisfaction.
• Maintain knowledge of hours of operation, reservations, fees, treatments, products, and merchandise as well as pertinent hotel information.
• Be familiar with all hotel/spa packages, promotions, prices, and rates.
• Set up and organize workstation with designated supplies, forms and resource materials, report shortages to management.
• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
• Perform opening/closing procedures following proper cleanliness and sanitization standards.
• Responsible for stocking supplies needed for cabinets (sheets, towels, blankets, refill oils, creams, and all products used by therapists while performing their treatments).
• Maintain inventory products and supplies.
• Conduct appointments according to guest’s comfort and desire. Follow massage and body treatment protocols and SOP’s.
• Prepare guest consultation. Be thoroughly familiar and able to recommend Spa products and treatments as well as know pertinent hotel information.
• Verify medical releases from guests with applicable medical conditions.
• Follow proper draping procedures.
• Sanitize implements and working areas.
• Sell/promote merchandise.
• Complete required post- treatment documents.
• Follow dirty linen procedures and room set up.
• https://careers.rosewoodhotelgroup.com/en_US/careers/FolderDetail/Therapist-Esthetician/3548