Guest Service Agent

JOB DESCRIPTION

The Embassy Suites by Hilton Crystal City National Airport is looking for a Guest Service Agent to join their team! This beautiful, 269-suite hotel is less than two miles from Reagan National Airport within a mile of the Pentagon City, Crystal City Shops, and the Pentagon City Metro station.

The ideal candidate for this position will be ready to own the guest experience! We’re seeking someone who has a solid understanding of customer service with good command of technology – previous hotel experience would be considered an asset for this role.

Shift Pattern: Full Availability. Candidate will work rotating shifts throughout the week. Holidays and weekends are required.

Pay Rate: $20.00 per hour

What will I be doing?

As a Guest Service Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfactionhttps://jobs.hilton.com/apac/en/job/HOT0CJN3/Guest-Service-Agent-Part-Time-Embassy-Suites-by-Hilton-Crystal-City-National-Airport