Front Office Manager

Company Description

Welcome to Elysium Noosa Resort an elegant retreat set in the heart of one of Australia’s most iconic coastal destinations.

Following an extensive enhancement program, Elysium Noosa has been thoughtfully reimagined across every guest touchpoint – from Cibaria Noosa and Bar Capri on Hastings Street to our rooms and suites. This transformation establishes a new benchmark for luxury hospitality on the Sunshine Coast.

Our team is dedicated to creating guest experiences that feel both effortless and deeply personal. Every interaction is guided by care, intuition, and attention to detail, delivering moments of delight that elevate each stay.

• Lead and oversee all Front Office operations, delivering exceptional guest service and upholding and elevating Elysium Noosa brand standards.
• Drive key performance metrics including RPS, NPS, loyalty enrolment, and upselling initiatives
• Ensure seamless guest arrivals and departures through effective room allocation and front desk management.
• Manage and optimise Front Office systems, reporting, and daily operational processes.
• Collaborate with Housekeeping, Engineering, and Reservations to maximise efficiency, room readiness, and revenue.
• Oversee lobby operations, including porterage and guest services, ensuring a smooth and welcoming experience.
• Manage VIP guests, group arrivals, and special requests to enhance satisfaction and loyalty.
• Prepare forecasts and reports, ensuring compliance with financial, audit, and operational procedures.

• 2 years’ experience in a leadership role within Front Office or a similar environment.
• Demonstrated leadership experience within the customer service industry.
• Possess a strong background in Front Office procedures and Opera PMS.
• Experience with forecasting, budgeting and Revenue Management principles.
• Proven experience managing rosters and costs to achieve budgets and targets.
• Demonstrated ability to coach, mentor, develop and inspire teams.