IT Operations Specialist

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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IT Operations Specialist

Company Description

 

Radisson Hotel Group is one of the world’s largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. People are at the core of our business success and future.

Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

 

Job Description

 

EMMA is Radisson Hotel Group’s new exclusive unified technology platform. Powered by Indra Minsait Hospitality and the SAP HANA Platform. EMMA is a game-changing offering, eliminating the need for a multi-system technology solution by creating one platform to power your business knowing that Every Moment Matters in Action.

Radisson Hotel Group will implement EMMA in its hotels, and we are looking for an IT Operations Specialist to assist the Hotels offering support before, during and after implementations.

 

Roles/Responsibilities

  1. Responsible for the resolution of tickets during and after implementation for the duration of the Hypercare phase
  2. Lead calls to assists properties with bug fixing and adjustments in the configuration of the system, if needed
  3. Ensure successful and timely delivery according to calendar and deadlines, including the handover to BAU
  4. Liaise with vendor to ensure timely resolution of the tickets during the Hypercare phase
  5. Support implementation team during the go live week, to make any necessary adjustments on the hotel configuration
  6. Travel as needed to support the Hypercare phase, implementation, task force…
  7. Guide & assist the hotel right after implementation: raise tickets, resolve issues, communicate with the vendor to resolve issues in a timely manner, provide guidance, recommendations on how to use the system…
  8. Monitor and ensure the prompt and timely resolution of tickets
  9. Assist the Above Property Manager as required

 

Qualifications

 

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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