Housekeeping Manager

Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.

It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you. Do you dare to be the owner of your professional career in an inspiring world? 😉🌟

Because belonging to the great Meliá family is being VIP

You will enjoy My MeliáRewards which is the exclusive loyalty programme for our employees with exclusive benefits and advantages.

In addition, enjoy the My MeliáBenefits programme: with flexible remuneration, exclusive discounts on a variety of products and services, active and healthy lifestyles, and charitable initiatives. Be as proud to belong to Meliá as we are of you 😉

MISSION: Responsible for all administrative and operational tasks within the department. This role ensures that guest rooms and public areas meet hotel and brand standards and that all cleaning procedures are implemented effectively.

Main responsibilities:

• Lead and oversee all housekeeping operations, ensuring the highest standards of cleanliness, presentation, and maintenance in guest rooms and public areas
• Plan, organize, and supervise daily activities of the housekeeping team, including scheduling shifts based on occupancy and operational needs
• Monitor service quality through guest feedback platforms and internal audits, implementing continuous improvement actions
• Ensure proper control and management of linens, amenities, cleaning products, and housekeeping supplies
• Supervise inventory processes and ensure accurate stock control and cost efficiency
• Coordinate closely with Front Office, F&B, and Guest Experience teams to ensure seamless service, including VIP room inspections and special requests
• Manage and resolve guest complaints with professionalism, ensuring guest satisfaction and service recovery
• Ensure the correct implementation of deep cleaning and preventive maintenance programs
• Guarantee compliance with brand standards, operational procedures, and health & safety regulations
• Support the preparation, monitoring, and achievement of the department’s budget and financial goals
• Analyse departmental performance, identifying opportunities to improve efficiency and profitability
• Lead, motivate, and develop the housekeeping team through training, coaching, and performance evaluations
• Participate actively in recruitment, talent development, and employee engagement initiatives

What are we looking for?:

• Degree or diploma in Hospitality, Tourism, or a related field preferred
• Advanced English; additional languages are a plus
• Minimum 2 years of experience in a similar role or solid experience within a Housekeeping department
• Strong knowledge of housekeeping operations, hotel procedures, and management systems
• Proven leadership and team management skills
• Excellent organizational, problem-solving, and communication abilities
• Strong attention to detail and commitment to delivering outstanding guest service
• Proactive mindset with a focus on continuous improvement and innovation

https://careers.melia.com/job/Milano-Housekeeping-Manager-Palazzo-Cordusio-Gran-Melia-Hotel/1385477733/