Front Office Agent

Discover a path without limits at Meliá, where growth and development opportunities are endless. Embark on a journey that will take you to work in several countries and become part of our extended global family.

Discover some of the benefits we offer:

• My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.

• My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

We are looking for Front Office Agent – Tenuta di Artimino Melia Collection

Seasonal Job –  March to October

Staff House Available

Job Summary: To manage properly all the activities related to Front Office Department

What will I be doing?

• Check-in and check-out hotel guests in a timely and professional manner.
• Process all payments according to established procedures.
• Welcome guests in a friendly, prompt, and professional manner
• Register guests, issue room keys and provide information on hotel services and room location
• Up-sell rooms when possible, to maximize hotel revenue
• Accurately process all cash and credit card transactions in accordance with established procedures
• Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
• Respond appropriately to guest complaints.
• Make appropriate service recovery gestures in order to ensure total guest satisfaction.
• Perform other duties as assigned.
• Collaborate on Guest Experience tasks.

What are we looking for?

• Candidate must be available to work various shifts including mornings, evenings, nights, weekends and/or holidays.
• Must be fluent in English; other languages are preferred.
• 1-year experience in a fast environment in the same or similar position in a hotel/resort.
• Passionate for Hospitality and with a strong attitude to interpersonal relationships.
• Knowledge of Opera Cloud would be a plus.

Join us! Your benefits:

• Excellent discounts through our global program My Melia Reward for you, your family, and your friends.
• Many development and advancement opportunities as part of our global Melia Hotels International family.
• Training and learning academy through eMelia, with the opportunity to learn up to 12 different languages to support your growth!
• A variety of social events and activities focused on diversity and inclusion, creating opportunities to celebrate, as “We’re Social!” is one of our values.
• Restaurant Tickets – Meal Vouchers.

https://careers.melia.com/job/Carmignano-Front-Office-Agent-Tenuta-di-Artimino-Member-of-Meli%C3%A0-Collection/1267432001/