Floor Supervisor

Discover a limitless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in several countries and become part of our extensive global family 🚀

It’s about taking one of the most exciting journeys of your life, a journey where inspiration and personal and professional growth will accompany you every step of the way.

Discover some of the benefits we offer:

• My MeliáRewards:  Participate in our exclusive loyalty program, enjoying unique benefits and advantages. 

• My MeliáBenefits:  Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

Be proud to belong to Meliá, we are proud of you! 😉

Meliá Villaitana,  The balcony of your dreams overlooking the Mediterranean. Imagine a typical coastal village nestled at the foot of the mountains. The skyscrapers of Benidorm silhouette the Mediterranean Sea on the horizon. Picture a setting where you can forget the world. Under the striking contrast of the blue sky and the green of its vast golf courses. Now open your eyes and enjoy this hotel in Benidorm.

MISSION:  To support  the head of the department in the development and implementation of the departmental strategy established in the hotel, committing to achieving excellence in customer satisfaction and the optimization of economic and human resources under their responsibility.

FUNCTIONS

• To perform in a qualified and responsible manner the direction, control and monitoring of all tasks entrusted by the Housekeeping Manager. 

• Perform the inspection of assigned empty and occupied rooms, ensuring that the room is in excellent condition of cleanliness and maintenance, verifying that it meets all established brand standards. 

• Supervise the order and cleanliness of the housekeeping trolley at the beginning, during, and at the end of the shift. And assist staff with their immediate day-to-day needs. 

• To complete the checklist assigned to you for room inspections  

• Inform the chambermaids about VIPs, specific cleaning schedules, complaints, follow-ups, deep cleaning of the day, etc.   

• Check the rooms and common areas 

•  Ensure that the team under your supervision complies with all safety procedures, cleaning protocols, room standards, environmental program, chemical usage, savings programs, phraseology, and any other established procedures. 

• Together with the Assistant Housekeeping Manager, manage the staff under your charge and assign the daily workload in each case. 

• Maintain control of master keys, equipment, supplies and any materials required by the personnel under your charge to perform their work, ensuring that there is always an adequate supply of the same. 

• Handle any customer complaints professionally, taking ownership of them and resolving them effectively.  

• Utilize computer tools to send tasks to other departments, review room updates, and schedule customer requests within the same department. Ensure that all customer requests are fulfilled within 15 minutes. 

• Monitor compliance with Brand Standards, Sensory Architecture, Cristal, AAA, Mystery Guest and any other evaluating body. 

• He is responsible for training new staff during his supervisory shift 

• On specific occasions or when necessary, she may cover the duties of the Assistant Head Housekeeper or assist with certain tasks such as inventories, orders, administrative tasks, or assigning tasks and distributing the daily work of the chambermaids and cleaners.