Guest Services – Agent

Mandarin Oriental, Doha is looking for a Guest Services Agent to join our Front Office team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.

As Guest Services Agent, you will be responsible for the following duties:

• Greet, check-in, and escort guests promptly to their rooms
• Address special guest preferences recorded in guest history profiles
• Handle cash drawer properly as outlined in the MODOH Controller’s Policy
• Check cash float at the beginning and end of each shift to ensure at all times that amounts are correct
• Provide quality service with colleagues to the guests by responding to requests promptly, efficiently and courteously during check-in, check-out and throughout the guest’s experience
• Arrange fulfilment of guest services by working with the Concierge, Housekeeping, PBX, Reservations and Room Service colleagues
• Print and drop cash out, adjustment slips, paid out voucher, and bank count reportshttps://careers.mandarinoriental.com/jobs/guest-services-agent-doha-doha-municipality-qatar-ce65e575-7f4f-4b5b-8c3b-7239dadac0bc