Assistant Front Office Manager

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Assistant Front Office Manager

Additional Information: This hotel is owned and operated by an independent franchisee, Bricton Group, Inc. (The). The franchisee is a separate company and a separate employer from Marriott International, Inc.  The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.  If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

In the absence of the Front Desk Manager take charge of the operations of Front Office Department. Primarily reports to Front Desk Manager and assisting with short- and long-term operational planning. Ensures guests have the highest quality experience. Serves as manager on duty for entire property in the absence of senior management.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Essential duties and responsibilities include the following (other duties may be assigned):
•Ensures the highest front office financial performance (upselling, room revenue, operation auditing, enrollments).
•Demonstrates initiative regarding problem solving, staff training, team leading.
•Manages and motivates the Front Office team in order to provide a high standard of service for customers.
•Welcomes guests and fosters customer loyalty through friendly manner.
•Develops high quality relationships with guests throughout their stay.
•Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution.
•Oversees and supervises guest arrivals and departures with the front office executive and duty managers.
•Provides high level of customer service and maintain a high profile in the day to day front office operations.
•Ensures that personalized service is offered to each and every guest.
•Supervises the management of debtors, group and individual guest invoicing and cash operations.
•Deliver maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.
•Review arrival list for all arrivals and VIPs to check room allocations, amenities and special requests.

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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