Lobby Ambassador

Who We Are:

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It’s the perfect work/life combination.

The Lobby Ambassador serves as the first and last point of contact for guests entering the hotel lobby. This role is responsible for creating exceptional first impressions by warmly welcoming guests, anticipating their needs, and ensuring a seamless arrival and departure experience. The Lobby Ambassador acts as a liaison between guests and hotel departments, delivering personalized service in alignment with the hotel’s luxury hospitality standards.

Starting Rate: $19.18

We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $24.65

We have both Full-Time and Part-Time opportunities available. This position is not eligible for Staff Accomodations.  

Job Duties Include:

Reporting to the Front Desk Manager, responsibilities and essential job functions include, but are not limited to, the following:

Guest Experience

• Warmly greet all guests entering and exiting the hotel lobby.
• Recognize VIPs, repeat guests, and loyalty program members and provide personalized attention.
• Escort guests to the front desk, concierge, restaurants, or other hotel outlets as appropriate.
• Proactively engage with guests to anticipate needs and resolve requests efficiently.
• Ensure guests feel acknowledged within moments of entering the lobby.
• Actively seek to create “Make special happen moments”https://careers.accor.com/global/en/job/lobby-ambassador-part-time-full-ti