Room Attendant

The property will be managed by Accor under white label while it undergoes a comprehensive property improvement plan. Upon completion, Victoria Golf Resort & Spa will be fully rebranded as a Fairmont property, its exceptional golf facilities and beautiful natural surroundings perfectly complementing the wider Fairmont Hotels & Resorts portfolio. Accor will ensure a seamless transition and integration of Fairmont’s signature brand markers, complemented by touches that celebrate the property’s local culture – positioning the hotel at the heart of the local community and destination.

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Room Attendant

Key Responsibilities

Reporting to the Executive Housekeeper, responsibilities and essential functions include, but are not limited to:

• Clean all assigned guestrooms to standard in a timely manner including: dusting, making beds, dirty linen removal, retrieval of clean linens, vacuuming, bathroom and kitchen cleaning
• Maintain proper storage and usage of cleaning supplies and equipment
• Take initiative to add a personalized experience for the guest
• Take ownership of guests’ privacy and belongings, while ensuring exceptional service
• Clean the rooms according to identified standards.
• Organize the floor trolleys and procure missing material.
• Respond to all guest demands related to the rooms and cleaning as quickly and effectively as possible (e.g. extra bed, pillows, towels etc.).
•  Collect the empty plates/glasses/utensils in the rooms.
• Clean and maintain the office floors and amenities offices in a clean and orderly manner in line with the desired standards.
• Report any rooms that have not been cleaned due to a specific reason to the Office/Floor Supervisor (e.g. DND, cleaning not requested etc.).
• Vacuum the floor corridors
• Regularly vacuum and mop the guest stairs.
• Ensure chemicals are used and stored correctly;
• Manage guest requests in line with company brand standards
• Keep your work area clean during the shift and at the end of the shift;
• When any equipment is out of order or poses a Health and Safety hazard, immediately report it to your immediate supervisor;
• Participate in training courses organized by the company;https://careers.accor.com/global/en/job/room-attendat-f-m-x-in-victoria-golf-resort-and-spa-managed-by-accor-vila-jid-86763