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Reservations Manager

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Reservations Manager

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Additional Information: This hotel is owned and operated by an independent franchisee, GVA Hospitality. The franchisee is a separate company and a separate employer from Marriott International, Inc.  The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.  If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

 

The Reservations Manager is responsible for leading the daily operations of the Reservations Department while maximizing hotel revenue and delivering exceptional guest experiences from the first point of contact. This role oversees reservations, sales opportunities, inventory management, rate strategies, and team performance, ensuring alignment with Marriott International and Luxury Collection standards.
The ideal candidate is highly organized, detail-oriented, service-driven, and passionate about luxury hospitality, with strong leadership and analytical skills.
About the role:
• Oversee the daily operation of the Reservations Department ensuring efficiency, accuracy, and compliance with luxury service standards.
• Lead, train, and develop the Reservations team while fostering a culture of service excellence.
• Ensure all guest, corporate, and travel partner communications are handled professionally and promptly.
• Monitor call quality, reservation accuracy, productivity, and conversion performance.
• Maximize revenue opportunities through effective management of rates, inventory, upselling, and cross-selling strategies.
• Work closely with Revenue Management, Sales, and Front Office teams to optimize business performance.
• Monitor pickup, pace, forecasting, and market trends to support revenue strategies.
• Ensure proper management of reservations through Marriott channels, GDS, OTAs, wholesale, and corporate accounts.
• Maintain accurate inventory and rate parity across all distribution channels.
• Handle VIP reservations, special requests, and complex guest situations with professionalism and attention to detail.
• Ensure a seamless pre-arrival experience aligned with The Luxury Collection standards.
• Prepare operational reports and monitor departmental KPIs including conversion, upselling performance, and revenue contribution.
• Assist in maintaining and configuring hotel systems including Opera, MARSHA, and GXP.
Education and Experience
• Bachelor’s degree in hospitality management, Tourism, Business Administration, or related field preferred
• Minimum 3–5 years of experience in Reservations within luxury or upscale hotels
• Previous leadership or supervisory experience required
• Marriott International experience highly preferred
• Strong understanding of luxury hotel operations and guest service standards
Technical Skills
• Advanced knowledge of Opera PMS, MARSHA, GXP, and Microsoft Office
• Knowledge of Revenue Management, forecasting, and channel distribution preferred

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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