Director of Guest Experience

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

Share

Facebook
Twitter
LinkedIn

Director of Guest Experience

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

 

 

About the location:

A true home away from home. Four Seasons Resort at Sharm El Sheikh dedicates to perfecting the travel experience through continual innovation and the highest standards of hospitality. From elegant surroundings of the finest quality, to caring, highly personalized 24-hour service, Four Seasons embodies a true home away from home for those who know and appreciate the best. The deeply instilled Four Seasons culture personifies by its employees – people who share a single focus and encourage to offer phenomenal service.

 

 

About the role:

Director of Guest Experience: Define and elevate the guest journey. As a Director of Guest Experience, you will lead the vision, strategy, and execution of how guests experience the hotel—from arrival to departure and beyond. You will shape service culture, champion innovation, and build meaningful relationships with our most valued guests.

This is a pivotal leadership role for individuals who combine operational excellence with strategic thinking—and are ready to influence both people and performance at the highest level.

What You Will Do:

  • Own and drive the overall guest experience strategy, ensuring consistency and excellence across all touchpoints
  • Build deep relationships with VIP and Special Attention guests, curating highly personalized and memorable stays
  • Lead, develop, and inspire the Guest Experience team—building capability, accountability, and service culture
  • Oversee VIP arrivals, lobby experience, and cross-department alignment to ensure flawless execution
  • Analyse guest feedback, identify trends, and implement forward-thinking initiatives to continuously elevate service
  • Champion guest recognition programs and introduce innovative, experience-led offerings
  • Manage complex guest situations with discretion, confidence, and strong service recovery leadership
  • Partner with senior leadership on reporting, budgeting, and strategic planning for the department
  •  
  • https://careers.fourseasons.com/us/en/job/REQ10382236/Director-of-Guest-Experience

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

Related Offers

Guest Services Ambassador

Job for: Locals

Company Description   Join us at Accor, where life pulses with passion!​ As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​ By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​ You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​ You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​ Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for […]

India

Front Office Employee

Job for: Locals

NOTE: We do not provide visa nor accommodation. Make sure to only apply when you are already residing in the Netherlands. Novotel Amsterdam City Novotel Amsterdam City is one of the largest 4‑star hotels in the Netherlands. As a strong and trusted brand within the international Accor group, we offer 610 guest rooms, 1,300 m² […]

Netherlands

Front Office Agent

Job for: Locals

Company Description   Swissôtel Nusantara, a distinguished 5-star hotel located in the heart of Indonesia’s new capital city, Ibu Kota Nusantara (IKN), presents an exceptional opportunity for passionate talents to be part of our team and deliver genuine Swiss hospitality at IKN.   Job Description   What is in it for you: Meals, uniform and […]

Indonesia

Préposé.e au service royal et aux réservations

Job for: Locals

Description de l’entreprise   Niché dans le décor spectaculaire de Charlevoix, le Manoir Richelieu est bien plus qu’un hôtel prestigieux : c’est une grande famille qui célèbre l’excellence et le bien-être de chacun.e. En tant que principal employeur de la région, nous cultivons un environnement de travail où l’entraide et la convivialité règnent. Les hôtels Fairmont […]

Canada

Spa Receptionist

Job for: Locals

Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Spa Receptionist, you’re not just providing administrative support to ensure seamless spa operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that […]

United States