Front Office Agent

Swissôtel Nusantara, a distinguished 5-star hotel located in the heart of Indonesia’s new capital city, Ibu Kota Nusantara (IKN), presents an exceptional opportunity for passionate talents to be part of our team and deliver genuine Swiss hospitality at IKN.

What is in it for you:

• Meals, uniform and accommodation are provided. Free public transportation in the city.
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference in the local community through our Corporate Social Responsibility activities.

What you will be doing:

• Guest check-In and check-out: manage the check-in and check-out processes, ensuring a seamless experience for guests.
• Reservations Management: handle reservations via phone, email, and in-person, ensuring accurate bookings and special requests are noted.
• Guest Services: provide information about hotel services, local attractions, and events; assist guests with inquiries and problem resolution.
• Payment Processing: process payments and maintain records of transactions, ensuring compliance with hotel policies.
• Communication: collaborate with housekeeping, maintenance, and management to address guest needs and ensure high service standards.
• Handling Complaints: address guest complaints with empathy and professionalism, striving for prompt resolution and guest satisfaction.
• Maintaining Front Office Area: ensure the reception area is clean, organized, and stocked with necessary supplies and promotional materials.
• Reporting Issues: report any maintenance issues or safety concerns to the appropriate department promptly.