IHG, a leading global hospitality company is bringing to life InterContinental Pokhara Resort, a serene haven perched on a hill and within a community forest, overlooking the tranquil waters of Begnas Lake. This soon-to-be-iconic luxury destination seeks talented and passionate individuals to fill multiple career opportunities. If you share our passion for delivering exceptional guest experiences and driving excellence in every aspect of hospitality, we invite you to join us on this exciting journey.
As our Guest Experience Supervisor, you will be the heart of our guests’ journeys, ensuring each stay is unforgettable through personalized service. You’ll foster a fun, professional atmosphere in the lobby, managing guest registration, check-out, PBX operations, and services for both in-house and external guests. Acting as the central hub of hotel knowledge, you’ll handle guest requests and oversee front desk operations. Additionally, you’ll guide and support your team, helping them grow and align their goals with the department and hotel’s success.
A little taste of your day-to-day:
Every day is different, but you’ll mostly be:
What We need from you:
Fluency in both Nepalese and English is essential for effective communication with a diverse range of guests.
Ability to deal with difficult interactions and work under pressure.
A strong grasp of reading, writing, basic mathematics, and hotel management software is essential.
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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