Director of Rooms

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Director of Rooms

Raffles Udaipur opened in 2021, its ornamental gardens, tumbling fountains and stately Indo-Saracenic architecture describing a love story between India and the West. Set on a 21-acre private island rich with birdlife and exotic flora and fauna, this contemporary reimagining of a country mansion is the first Raffles hotel in India.

Just 20 minutes from the airport, Raffles Udaipur spans a private island and serene lakeshore. Begin your journey with a graceful boat ride, guided by migratory birds. Discover 137 rooms and suites, 10 dining experiences, two pools, wellness rituals, and the timeless care of the Raffles Butler.

 

Job Description

 

We are seeking an experienced and visionary Director of Rooms to lead our Rooms Division at our luxury hospitality property in Udaipur, India. In this pivotal leadership role, you will drive operational excellence, foster a culture of exceptional guest service, and strategically oversee all aspects of the Rooms Division. Reporting to senior management, you will be responsible for ensuring that every guest interaction reflects our commitment to luxury, innovation, and personalized service while maintaining the highest operational standards.

  • Provide strategic leadership and vision for the entire Rooms Division, including Front Office, Housekeeping, Guest Services, and Fairmont Gold operations, ensuring alignment with organizational objectives and brand standards.
  • Oversee daily operations and drive continuous improvement initiatives across all Rooms Division departments, maintaining efficiency while upholding luxury service standards.
  • Develop and execute comprehensive departmental strategies that enhance guest experiences, optimize operational performance, and support revenue growth objectives.
  • Lead, mentor, and develop a high-performing team of department managers and staff, fostering a collaborative culture of accountability, professional growth, and service excellence.
  • Manage departmental budgets, forecasting, labor planning, and expense management while maintaining profitability and operational efficiency.
  • Ensure brand standards, loyalty program requirements, and quality assurance metrics are consistently met and exceeded through regular audits and performance monitoring.
  • Drive service excellence initiatives by analyzing guest feedback platforms, identifying trends, and implementing innovative solutions to enhance satisfaction and loyalty.
  • Handle escalated guest concerns with empathy and decisiveness, ensuring resolution that exceeds expectations and strengthens guest relationships.
  • Collaborate strategically with interdepartmental teams including Food & Beverage, Spa, Recreation, and Sales to create seamless guest experiences and support hotel-wide initiatives.
  • https://careers.accor.com/global/en/job/director-of-rooms-in-raffles-udaipur-udaipur-india-jid-82284

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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