Guest Services Ambassador

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

Share

Facebook
Twitter
LinkedIn

Guest Services Ambassador

Company Description

 

Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,
Join us and become a Heartist®.

 

Job Description

 

  • Ensures guests’ requests are handled efficiently at the Guest Service Centre.
  • Manage the Guest Service Centre operation and work flow to maximize guests’ satisfaction.
  • Ensures all calls from guests and external calls are handled professionally and with care adhering to hotel’s policies and procedures.
  • Ensures that the facilities are always in excellent working order, neat, clean and ensures that unauthorized persons do not enter the area.
  • Ensures that the procedures to follow up on unresolved guest voicemails and messages in PMS are in place.
  • Ensures that Telephone Book function in PMS is maintained with the latest telephone information at all times
  • Ensures that follow up calls are made to guest to check for satisfaction in a situation where there is a service / facility defect.
  • Follow all brand standards related to calls, documentation and IRD order taking
  • Able to handle emergency calls as per set SOP’s
  • https://careers.accor.com/global/en/job/guest-services-ambassador-in-sofitel-mumbai-bkc-mumbai-india-jid-98550

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

Related Offers

Bell Person

Job for: Locals

For more than a century, Hamilton Princess & Beach Club is Bermuda’s only luxury urban resort. Our world-class accommodations, internationally revered modern art collection, celebrated restaurants, spa, and more, are why we appeal to Bermuda’s luxury travelers, as well as our magical team of colleagues. Here at the iconic “Pink Palace” we embrace the spirit […]

Bermuda

GSA Spv

Job for: Locals
Thailand

Valet Parking Attendant

Job for: Locals

Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Valet Parking Attendant, you’re not just transporting and securing guest vehicles – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the […]

United States

Front Office Employee

Job for: Locals

NOTE: We do not provide visa nor accommodation. Make sure to only apply when you are already residing in the Netherlands. Novotel Amsterdam City Novotel Amsterdam City is one of the largest 4‑star hotels in the Netherlands. As a strong and trusted brand within the international Accor group, we offer 610 guest rooms, 1,300 m² […]

Netherlands

Front Office Agent

Job for: Locals

Company Description   Swissôtel Nusantara, a distinguished 5-star hotel located in the heart of Indonesia’s new capital city, Ibu Kota Nusantara (IKN), presents an exceptional opportunity for passionate talents to be part of our team and deliver genuine Swiss hospitality at IKN.   Job Description   What is in it for you: Meals, uniform and […]

Indonesia