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Front Desk Agent

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Front Desk Agent

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Additional Information: This hotel is owned and operated by an independent franchisee, Selenta Hospitality Manco, S.L.,. The franchisee is a separate company and a separate employer from Marriott International, Inc.  The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.  If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Do you have a genuine vocation for service, a passion for hospitality, and the ability to create memorable experiences from the very first point of contact? If so, this position is for you!
We are looking for a Receptionist for our iconic Madrid Marriott Hotel Princesa Plaza, a property currently undergoing a full repositioning, located in the heart of Madrid. We are seeking a proactive, detail-oriented professional with excellent interpersonal skills, capable of combining hospitality, operational efficiency, and excellence in customer relations.
Mission of the Role
To deliver an exceptional experience to every guest by ensuring a professional, agile, and personalized service from arrival to departure. This position is key to the hotel’s daily operations, acting as the primary brand ambassador, managing occupancy, room sales, billing, and payment processes, as well as resolving incidents and special requests.
Key Responsibilities
– Guest Registration & Check-In: Perform guest registration and check-in processes, ensuring a seamless and fluid experience upon arrival.
– Guest Relations: Provide personalized attention to guest needs and requests throughout their stay.
– Communication Management: Efficiently manage internal and external telephone calls, as well as hotel correspondence.
– Service Coordination: Coordinate additional services, including guest transportation and parking control.
– Safety & Emergency Response: Handle emergency situations and monitor security systems via the fire and alarm switchboard.
– Night Audit & Systems: Execute night audits and system backups during the night shift.
– Check-Out & Billing: Assist guests with the check-out process, ensuring accurate account settlement and billing.
– Concierge Services: Provide detailed information regarding hotel services, local events, and cultural activities available to guests.
– Shift Handover & Reporting: Log incidents and communicate major events via the shift logbook, with a specific focus on night shift occurrences.
Education: Bachelor’s Degree or Higher Vocational Training (Grado Superior) in Hospitality Management, Tourism, or related fields.
Experience: 2–3 years of experience in similar roles within 4-star or 5-star hotels.
Technical Skills: Proficiency in Microsoft Office Suite and hands-on experience with Opera PMS (Mandatory).
Languages: Bilingual Spanish and Professional Working Proficiency in English.
Core Competencies: Strong customer and results orientationhttps://careers.marriott.com/front-desk-agent/job/8D5815AC4D3DC8ECA7DC99B5CA472D19

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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