Front Desk Agent

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Front Desk Agent

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

 

 

About the location:

Overlooking the Venetian Lagoon and just steps from Piazza San Marco, Danieli, a Four Seasons Hotel, Venice is an iconic property offering elegant, spacious accommodations. The historic hotel showcases majestic Venetian architecture dating back to the 14th century. Guests can also enjoy spectacular views of Venice’s landmarks from the rooftop Restaurant Terrazza Danieli.

 

 

About the Role

The Front Desk Agent is an essential member of the Front Office team, responsible for delivering a seamless arrival, stay, and departure experience. As the first point of contact, this role upholds the Four Seasons commitment to intuitive luxury service, handling guest interactions with professionalism, warmth, and efficiency.
Front Desk Agents respond to a wide range of guest requests, ensuring every detail of their stay is anticipated and personalized.

 

What You Will Do

  • Welcome and check guests in and out with the highest level of hospitality and professionalism.
  • Assist guests with inquiries related to hotel services, operating hours, key personnel, in‑house events, local attractions, and directions.
  • Respond promptly and accurately to guest requests, accommodating special needs whenever possible.
  • Manage guest profiles and preferences, adding personal recommendations and touches in line with Four Seasons standards.
  • Handle guest complaints courteously, ensuring effective service recovery when needed.
  • Work with Opera for check‑in, check‑out, postings, and internal communication.
  • https://careers.fourseasons.com/us/en/job/REQ10374351/Front-Desk-Agent

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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