Director of Rooms

Raffles Diriyah is a glamourous new landmark in Diriyah – Saudi Arabia’s “City of Earth”. Set against the UNESCO World Heritage site of Al-Tuarif and the scenic Wadi Hanifa. Inspired by Nadji heritage, and infused with Raffles’ timeless elegance, Raffles Diriyah set the standard for gracious hospitality, cultural curiosity, and legendary service.

At Raffles Diriyah, people are the soul of everything we do. We are champion of culture, custodians of community and passionate curators of meaningful guests’ experience. Here, guests arrive as visitors, leave as friends, and return as family.

The Director of Rooms is a key pre-opening leader responsible for the successful set-up, launch and ongoing direction of all Rooms Division operations.

This role will establish Raffles brand standards, recruit and develop high-performing teams, and design exceptional guest journeys. Following opening, the Director of Rooms will drive service excellence, operational efficiency, and financial performance across the Rooms Division, ensuring a seamless transition from opening to steady-state operations.

Leadership Presence & Brand Stewardship

• Sets the standard for luxury experiences through hands‑on leadership, emotional intelligence, and authentic guest connection.
• Serves as a visible, confident, and refined leader across the property cultivating strong engagement with guests, residents, and colleagues.
• Acts as a brand ambassador for Raffles Diriyah, representing the hotel vision with sophistication, creativity, and impeccable judgment.
• Partners closely with the General Manager and Executive Committee to translate strategic priorities into clear pre-opening and operating goals, structured action plans, and measurable outcome.

Operational Performance & Strategic Execution

• Lead the pre-opening planning and set-up of the Rooms Division, including Front Office, Housekeeping, Guest Relations, Concierge, Raffles Butler, and related functions, ensuring seamless execution and consistency of experience.
• Oversees financial performance, including pre-opening budgeting, forecasting, budgeting, cost control, and revenue optimization across all outlets.
• Drives performance against Forbes Travel Guide, LQA, and internal brand standards, ensuring all venues meet and exceed luxury benchmarks.
• Develops and executes action plans based on guest feedback, financial results, and audit outcomes, fostering continuous improvement year‑round.
• Work closely with Revenue Management, Sales, and Marketing to support pre-opening pricing, positioning, and go-to-market strategies.
• Maintains deep expertise in luxury dining standards, ensuring leaders are trained, empowered, and accountable.
• https://careers.accor.com/global/en/job/director-of-rooms-raffles-diriyah-in-raffles-diriyah-riyadh-saudi-arabia-jid-97315