Position SummaryThe General Manager is responsible for the overall leadership, operational performance, and financial success of Delta City Center Doha. This role is ideally suited to a
General Manager (1–3 years of GM experience) with a strong foundation in hotel operations.
The GM will drive service excellence, operational efficiency, and guest satisfaction, while developing a high-performing team aligned with Marriott brand standards.
Key Responsibilities Operational Leadership
- Lead all day-to-day hotel operations across Rooms Division, Food & Beverage, and support departments.
- Leverage strong operational expertise to ensure seamless service delivery and consistent execution of brand standards.
- Maintain high visibility within the hotel, engaging with guests and associates to drive service excellence.
- Ensure property condition standards are maintained through proactive maintenance and housekeeping oversight.
Financial Performance
- Drive revenue growth and profitability through effective cost controls and revenue management strategies.
- Analyze financial reports, budgets, and forecasts to identify opportunities and address performance gaps.
- Ensure achievement of GOP, RevPAR, and other key financial metrics.
Guest Experience
- Champion a guest-centric culture focused on service excellence and memorable experiences.
- Monitor guest feedback platforms (e.g., GSS, online reviews) and implement improvement actions.
- Ensure prompt and effective resolution of guest concerns.
People Leadership & Development
- Build, lead, and inspire a high-performing leadership team.
- Recruit, develop, and retain talent with a focus on succession planning.
- Foster a positive and inclusive work environment aligned with Marriott values.
- Provide coaching and mentorship, particularly to departmental leaders.
Brand & Compliance
- Ensure strict adherence to Marriott International and Delta Hotels brand standards.
- Oversee compliance with all local regulations, safety standards, and company policies.
- Successfully manage internal audits, brand audits, and quality assurance evaluations.
Sales & Market Positioning
