Housekeeping Manager
Coming soon to the heart of Mayfair, The St. Regis London marks the brand’s prestigious debut in the United Kingdom. This is a destination where history and modernity meet, where the energy of the city is palpable, and where every arrival feels personal. With signature Butler Service, refined interiors by Richmond International, and an unmatched Bond Street address, The St. Regis London embodies Live Exquisite-a celebration of London’s pioneering and glamorous lifestyle for the Luminaries of the world.
As Housekeeping Manager, you will lead the Housekeeping operation to ensure exceptional standards of cleanliness, presentation and guest comfort throughout the hotel, overseeing guest rooms, public areas and laundry operations while driving team performance and guest satisfaction in line with St. Regis luxury standards.
Key Responsibilities
- Lead and supervise the Housekeeping department, including Room Attendants, Public Area Attendants, Supervisors and Laundry team members
- Ensure guest rooms, suites, public areas and back‑of‑house spaces consistently meet St. Regis luxury standards
- Conduct regular inspections of rooms and public areas, implementing quality assurance procedures to maintain exceptional standards
- Recruit, train, coach and develop Housekeeping team members to achieve operational excellence
- Prepare departmental schedules in line with occupancy forecasts while effectively managing labour costs and productivity
- Monitor and control inventories of linen, uniforms, cleaning supplies, guest amenities and housekeeping equipment
- Coordinate maintenance requests with the Engineering department and ensure timely completion of repairs
- Respond professionally to guest feedback, requests and service recovery situations to ensure guest satisfaction
- Ensure compliance with all health, safety, sanitation and company policies and procedures
- Monitor guest satisfaction scores and feedback platforms, identifying trends and implementing improvement plans
- Conduct regular departmental meetings, coaching sessions and performance reviews
- Foster a positive and collaborative team culture focused on accountability and continuous improvement
- Work closely with Front Office, Laundry, Engineering and operational departments to ensure seamless guest experiences
- Drive departmental objectives relating to cleanliness, productivity, quality standards and budget performance
Core Competencies
We are seeking a polished and experienced hospitality leader who demonstrates strong operational expertise and a passion for luxury service. You should have:
- Proven experience in a Housekeeping leadership role, ideally within a luxury hotel environment
- Strong understanding of housekeeping operations, quality standards and guest expectations
- Excellent leadership and team development skills, with the ability to motivate and inspire teams
- Exceptional attention to detail and commitment to maintaining luxury presentation standards
- Ability to work efficiently in a fast‑paced, high‑standards environment
- Strong organisational, planning and problem‑solving skills
- Experience managing labour costs, inventories and operational budgets
- Excellent communication and interpersonal skills, with a professional and approachable manner
- A proactive mindset, driving continuous improvement and operational efficiency
- Impeccable personal presentation aligned with luxury brand standards
- A collaborative leadership style, building strong relationships across departmentshttps://careers.marriott.com/housekeeping-manager-pre-opening-the-st-regis-london/job/E8FFFB12CD97A026DAC7C9A474A61A5B
