ibis Styles London Southwark is a stylish and affordable hotel in the heart of London’s Southwark neighbourhood, just a short walk from London Bridge, Borough Market, and the Southbank. It blends creative design with practical comforts, offering 154 well-appointed rooms, free Wi-Fi and a lively bar,
The Night Auditor welcomes all guests and takes care of them from arrival through to departure.
They contribute to guest satisfaction by providing high quality services with a warm and friendly approach.
They ensure a smooth and secure environment to all the guests during the night.
Your responsibilities will include:
· Ensuring all guests are attended to promptly and efficiently in the most professional way and without delay.
· Checking that details of regular guests are updated using Guest History.
· Ensuring all diary events, flags and specials are actioned.
· Checking and pass on all guest mail, messages and parcels promptly.
· To liaise closely with Housekeeping on information relating to rooms and lost property.
· Ensuring guest registration forms are completed correctly, then the computer is updated accordingly.
· Ensuring all account postings are accurate and necessary paperwork produced.
· Ensuring an accurate cashiering balance is performed at the completion of shifts.
· Completing all audit tasks as specified by the Night Auditors checklist.
· Performing any other duties within the employee’s range of competence as required by management.
We are looking for a person who would:
• Have excellent customer service skills
• Have great organisational and administration skills
• Need to work as part of the Night Reception Team providing an efficient, effective and attentive service to all our guests.
• Have strong communication skills & a pro-active approach to your work.
• Ensure that the guests are completely satisfied at every stage of their stay with us, from check-in to check-out.
• Be working closely with the Night Team Leader to produce reports, monitoring the results and auditing controls in place.
• Ideally have a good knowledge of Opera
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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