Receptionist

Nestled in the heart of Wellington’s CBD, offering 139 spacious guest rooms with contemporary furnishings and stunning Harbour views. Ideal for family focused executives, business and leisure groups. Novotel’s contemporary boardroom offers providing a discreet and convenient location.

First impressions are everything! As a Receptionist, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

Reporting to the Front Office Manager, you will be assisting guests upon arrival, ensuring the smooth check in and check out, and assisting them with any queries throughout their stay.

Key responsibilities:

• Welcome guests from around the world, building relationships with both new and returning visitors.
• Ensure accuracy and professionalism with guest information, payments and check-in/check-out procedures.
• Provide local knowledge and promote hotel facilities, actively up-selling to maximise occupancy and revenue.
• Safely manage guest property, ensuring correct documentation and storage.
• Promote Accor loyalty programmes to enhance guest satisfaction and brand loyalty.
• Work closely with your team and other departments, including Housekeeping, Food & Beverage and Reservations, to ensure smooth operations.

We’re seeking a dedicated and personable team member with a genuine passion for people and delivering exceptional service to join our Front Office team.

This is a part-time position working across a rotating 7-day roster. Applicants must be available for both morning and afternoon shifts, including weekdays, weekends, and public holidays.

You will ideally have previous experience as a receptionist in a hotel environment, however not essential. In addition:

• Exceptional communication skills both written, verbal and non-verbal.
• You will be an organized individual with a high attention to detail who is also able to take initiative
• Previous experience in a Reservations environment is an advantage
• Prior use of Opera cloud & TARS Database or similar PMS is preferred.
• Ability to work a flexible roster including mornings, evenings, weekends and public holidays
• You will have NZ residency or be holding a permanent NZ work visa. (immigration visa support or sponsorship is not available with this role)https://careers.accor.com/global/en/job/receptionist-in-novotel-wellington-wellington-new-zealand-jid-99813