Front Office Manager

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Front Office Manager

Additional Information: This hotel is owned and operated by an independent franchisee, Chica Linda. The franchisee is a separate company and a separate employer from Marriott International, Inc.  The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.  If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Job Description

• Process guest check-ins and room assignments following the hotel’s rate structures, discounts and sell/upsell strategies. Accommodate special requests when possible.
• Process check-in/check-out including luggage assistance and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures.
• Answer inquiries about hotel services, in-house events, directions, local attractions, etc. Assist guests with safety boxes, additional guest room keys, transportation, etc.
• Pre-register, block reservations and, as appropriate, take same day and future reservations. Cancel room reservations according to policies and procedures.
• Perform night audit during midnight shift and prepare necessary reports.
• Handle any loyalty membership “Bonvoy” related enquiries, including the adequate management of Preferred, Gold and Platinum members.
• Greet and coordinate the seating of guests and assign guests to tables accordingly.
• Oversee the flow of guests into and out of the restaurant.
• Take restaurant phone, email and online reservations for the guests.
• Be updated on current events in the hotel
• Maintain high standards of sanitation and cleanliness
• Implement Marketing Manager schedule for on-site marketing and sales campaigns, and manage certain social media channels, including posting/creating content/scheduling.
• Ensure release of any Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations.
• On time and at work when scheduled and in proper uniform.

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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