Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As an IT Coordinator, you’re not just providing comprehensive IT support – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Operational Support (Hotel IT)
- Support meeting & events technology (bandwidth allocation, SSIDs/VLANs, hybrid‑meeting setups, AV liaison) including pre‑event tests and on‑the‑day standby where needed. In addition to set up and manage custom Wi Fi networks, passwords and bandwidth allocations for conference clients.
- Provide friendly, timely 1st/2nd‑line support to hotel departments (Front Office, Reservations, Revenue, Housekeeping, C&E/Events, F&B, Finance, Engineering, HR).
- Support guest‑facing technologies (Wi‑Fi captive portal, conference internet and escalate major incidents promptly.
- Ensure secure integration for clients using specialised business systems or industry specific software that requires approved network routing.
- Support the setup and monitoring of hybrid meeting connectivity (platform access, network stability) without handling audio/visual operation.
- Offer rapid-response troubleshooting during peak event times, reducing the risk of disruptions.
- Support staff and operational systems within the Hotel Departments, including but not limited too; POS, NoviCom, PDQ’s, printers, office devices and back-end systems used for event management.
- Maintain and monitor key hospitality systems (e.g., PMS/POS, back‑office apps, telephony, digital signage), working with vendors and Hilton support channels as required.
Networks, Security & Compliance
- Conduct daily checks on network/infra health (switches/APs, UPS status, server/storage alerts) and maintain accurate documentation (IP schemes, patching records, rack diagrams).
- Manage and oversee cyber safe access to hotel systems, preventing unmanaged devices from exposing vulnerabilities.
- Implement and uphold information security practices: password hygiene, MFA, joiner‑mover‑leaver access, device encryption, secure disposal.
- Assist with GDPR and PCI DSS routines (access reviews, secure handling of guest/employee data, incident logging, vendor due diligence), following Hilton and local policies.
- Support backup/restore procedures and disaster‑recovery drills; maintain evidence for audits.
Asset, Vendor & Administration
- Keep a current asset register (hardware, licenses, warranties) and manage RMA/repairs.
- Raise and track tickets, POs and invoices; reconcile IT spend against budget lines.
- Co‑ordinate third‑party engineers (telecoms, Wi‑Fi, POS, TV/AV, door lock, CCTV) and escort as required.
- Produce simple SOPs, quick guides and training sessions for Team Members; capture FAQs and shift handovers.
Projects & Continuous Improvement
