Assistant Manager, Front Office

Description:

• Manage the property team
• to provide courteous
• professional
• efficient and flexible service that is consistent with the company standard policies & procedures in order to maximize guest satisfaction.
  -Checking on the availability of accommodations or transportation on a traveler’s desired travel dates
  -Ensure the smooth and efficient operations in the department through prompt
• effective and proper reservations service to achieve maximum room revenue in order to meet and exceed the revenue target.
  -Maintains a thorough knowledge of the room rack locations types of rooms
• room rack operations
• package plans
• property facilities.
  -Take reservations using the hotel reservation system
• ensuring maximum occupancy and rates are obtained.
  -Dealing efficiently with day to day billing and guest service queries.
  -Using information available
• plan and control both the preparation of future shifts and effective communication to the team.
  -Be flexible at all times in order to cover the unexpected needs of the property.
  -Ensuring that reservations are dealt with in an efficient and pleasant manner.
  -To be fully conversant with the facilities
• services and special promotions offered by the hotel and to pass this information on the guest whenever the possibility arises in order to maximize hotel sales.

Qualifications:

• Bachelor’s degree or higher in Hotel Management or related field
  -Minimum 3 years’ experience at the Front Office
  -Through knowledge of the Front Office procedures and familiarity with the various services provided by the hotel.
  -Ability to receive guests in a friendly and courteous manner.
  -Ability to manage and motivate staff.
  -Extrovert
• strong sense of responsibility
• alert and agile
• pleasant personality.
  -Excellent organization and time management skills
  -Experience handling cash
• accounting procedures
• and general administrative tasks

Education:

Bachelor

Years of experience:

3

Number of positions:

1