Job Description
The Guest Service Supervisor position is required to strengthen Front Office operations and ensure consistent delivery of service standards. The role will supervise daily Guest Service Agent operations, handle guest concerns and service recovery, support smooth shift management, and assist the Front Office management team in coaching associates, improving operational efficiency, and enhancing overall guest satisfaction.
Qualifications
• Diploma or Bachelor’s Degree in Hospitality Management, Hotel Management, or a related field
• Minimum 2 years of experience in Front Office, Guest Services, or a similar role within the hospitality industry
• Previous supervisory experience is preferred
• Strong communication and interpersonal skills
• Good problem-solving and guest complaint handling abilities
• Experience with Front Office systems and hotel management software
• Good command of English, both written and spoken
• Ability to lead, coach, and motivate team members
• Service-oriented with a positive attitude and professional appearance
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people. […]
Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people. […]
Job Location: Anantara Lawana Koh Samui Resort Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — […]
Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people. […]
POSITION SUMMARY Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency […]
