Night Front Desk Supervisor

Fairmont Hotels & Resorts is a renowned luxury hotel brand with a global presence and a commitment to creating lasting memories for our guests. With over 30,000 colleagues worldwide, we are dedicated to delivering exceptional service, fostering a culture of excellence, and making special happen.

Hotel Overview:

Discover the wonder of Washington, D.C. from your perfect home base in the heart of charming Georgetown. Washington, D.C. is a center of power that has shaped world history, a big city with a small-town feel, and a vibrant hub for exciting social, dining, and cultural scenes. Experience it all from an iconic neighborhood hotel that will feel like your own private residence in the heart of the Capital.

We are currently looking for ambassadors who are passionate about the hospitality industry and have previous Front Office experience to join our Front Office Team as a Night Front Desk Supervisor.

The Night Front Desk Supervisor is responsible for providing exceptional guest service in a friendly, welcoming and courteous manner.

Responsibilities:

• Dedicated to making every guest feel welcome and ensuring that their stay is enjoyable from check-in to check-out.
• Take ownership of all guest comments and if needed, resolve it to the guest’s satisfaction
• Provide courteous and efficient telephone services including accurate message taking;
• Provide supervision for the entire Front Office team, which includes front desk agents, telephone operators, club floor, concierge and bell/door persons;
• Collect & maintain information on the hotel and surrounding area;
• Answer guest inquiries regarding rates, special packages, and general information accurately and in a timely manner;
• Prepare room assignments and keys, cross checking with guest history and ALL loyalty membership
• Complete an accurate daily Special Attention List and forwarding to appropriate personnel;
• Create reservations via telephone, central/global reservations, correspondence and in person;
• Check out guests and ensure all accounts are updated
• Performs audit functions as necessary
• Light accounting duties to ensure accuracy on guests’ folios and day closure
• Ensures all daily, monthly and quarterly reporting is completed on a timely basis;
• Responsible for a cash float;
• Performs general office duties;https://careers.accor.com/global/en/job/night-front-desk-supervisor-in-fairmont-washington-d-c-georgetown-washington-unit-jid-100398