Night Auditor

ibis Styles London Southwark is a stylish and affordable hotel in the heart of London’s Southwark neighbourhood, just a short walk from London Bridge, Borough Market, and the Southbank. It blends creative design with practical comforts, offering 154 well-appointed rooms, free Wi-Fi and a lively bar,

The Night Auditor welcomes all guests and takes care of them from arrival through to departure.

They contribute to guest satisfaction by providing high quality services with a warm and friendly approach.

They ensure a smooth and secure environment to all the guests during the night.

Your responsibilities will include:

·      Ensuring all guests are attended to promptly and efficiently in the most professional way and without delay.

·      Checking that details of regular guests are updated using Guest History.

·      Ensuring all diary events, flags and specials are actioned.

·      Checking and pass on all guest mail, messages and parcels promptly.

·      To liaise closely with Housekeeping on information relating to rooms and lost property.

·      Ensuring guest registration forms are completed correctly, then the computer is updated accordingly.

·      Ensuring all account postings are accurate and necessary paperwork produced.

·      Ensuring an accurate cashiering balance is performed at the completion of shifts.

·      Completing all audit tasks as specified by the Night Auditors checklist.

·      Performing any other duties within the employee’s range of competence as required by management.