Guest Service Agent

Movenpick Hotel Wellington is a luxurious and contemporary 5-star hotel located in the heart of New Zealand’s vibrant capital city. With its stunning waterfront views and top-notch amenities, our hotel is renowned for delivering unforgettable guest experiences

We are seeking a dynamic, confident, and highly organised Guest Service Agent to join our Front Office team. This multi-faceted role is central to our guest experience, requiring a versatile individual capable of seamlessly managing diverse responsibilities across Front Office, with supporting duties in Food & Beverage and Housekeeping. You will be a key representative of our hotel, ensuring a consistently high level of service that our guests have come to expect.

Key Responsibilities:

• Efficiently manage all daily Front Office operations, including check-in/check-out, reservations, and guest services.
• Respond promptly and accurately to guest inquiries regarding hotel services, facilities, local attractions, and general city information.
• Accurately record and relay all guest feedback, including compliments and concerns, to the Front Office Manager and/or Shift Manager for appropriate action and follow-up.
• Process guest payments and meticulously settle accounts, maintaining high levels of cashiering accuracy.
• Resolve guest complaints and challenges with efficiency, empathy, and professionalism, ensuring a positive outcome.
• Provide support to other hotel departments, including Food & Beverage and Housekeeping, as operational needs arise, contributing to a seamless guest journey.
• Adhere to all company brand standards, policies, procedures, and health & safety guidelines
• Provide professional assistance with valet parking services as required.
• Must have full flexibility to work on a rotating roster, including a mix of morning (e.g., 6:30 AM starts) and evening (e.g., up to 11:30 PM finishes) shifts, as well as weekends and public holidays.

You will also have:

• A proven commitment to delivering a consistently high level of customer service.
• A confident, proactive, and exceptionally organised personality with meticulous attention to detail.
• Excellent verbal and written communication skills, capable of engaging effectively with a diverse range of guests and colleagues.
• A good understanding and ability to articulate the benefits of the ALL (Accor Live Limitless) loyalty program.
• Previous experience in a hotel Front Office or a similar customer service role is advantageous.
• Ability to multitask and adapt efficiently in a dynamic, fast-paced environment.
• Must have a NZ full driving licencehttps://careers.accor.com/global/en/job/guest-service-agent-in-moevenpick-hotel-wellington-wellington-new-zealand-jid-97571