PURPOSE/SCOPE:
To assist the Executive Housekeeper in the smooth and efficient operation of the housekeeping department ensuring maximum guest satisfaction, and adhering to the standards required by the hotel and assist in the planning process.
MAIN DUTIES:
Responsible for the cleanliness of the entire hotel.
Ensures that colleagues are aware of the relevance and importance of their activities and how they contribute to the department objectives.
Is responsible for the supervision and coordination of the housekeeping attendants to ensure that all tasks are carried out smoother and efficiently.
Helps in maintaining record of all deep cleaning work, window cleaning, carpet shampooing …
Follows-up on all out of order rooms.
Ensures correct distribution and control of master keys
Conducts inspections of corridors, public areas, back of house and rooms to ensure proper cleaning
Ensures that all equipment is well maintained and properly handled.
Handles guest complaints in accordance with the correct GIA form and reports all complaints to the Executive Housekeeper
Checks log books and follows up on outstanding matters
Assists in taking various inventories
Communicates to colleagues the importance to meet the customer
Ensuring the availability of the resources
Actively promotes an awareness of customer requirements throughout the organization.
Ensures that responsibilities and authorities are defined and communicated within the organization.
Ensures appropriate communication processes are established
ADMINISTRATIONAL:
Assists in all administrative aspects of the departments ensuring that necessary clear and concise records are maintained.
OPERATIONAL:
Ensures through effective supervision that all services offered in the housekeeping department are always available and are carried out with the outmost efficiency and courtesy as per the department operations manual.
Liaises with outside laundry and technical service departments to ensure the smooth flow of linen supplies and repair work.
Liaises with the Front Office on anticipated guest check-ins, check-outs, room’s assignments and rooming list.
Liaise with F&B for special needshttps://careers.marriott.com/housekeeping-intern-bvlgari-hotel-milano/job/BDA5CE1CCCA751ACD08D76FFA8DC6379
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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