Assistant Director of Rooms

JOIN OUR TEAM! …as Assistant Director of Rooms at The Ritz-Carlton Tenerife, Abama. Who are we looking for?

Are you passionate about leading high-performing teams and creating exceptional guest experiences? As Assistant Director of Rooms, you will play a key role in overseeing the daily operations of the Rooms Division, ensuring service excellence, operational efficiency, and full compliance with The Ritz-Carlton Gold Standards.

We are looking for an inspiring and results-driven leader with a strong luxury hospitality background who is committed to developing talent, enhancing the guest journey, and collaborating across departments to deliver memorable experiences at every touchpoint.

Your responsibilities include…

• Support the Director of Rooms in overseeing the day-to-day operations of the Rooms Division, including Front Office, Housekeeping, Concierge, Bell Services, Guest Relations
• Ensure all departments consistently deliver exceptional service in accordance with The Ritz-Carlton and Marriott International brand standards.
• Lead, coach, motivate, and develop departmental leaders and Ladies and Gentlemen, fostering a culture of engagement, accountability, and continuous improvement.
• Drive guest satisfaction by ensuring personalized service, anticipating guest needs, and resolving concerns promptly and professionally.
• Monitor operational performance, guest satisfaction metrics, and quality indicators, implementing action plans to achieve and exceed established goals.
• Collaborate closely with Food & Beverage, Engineering, Sales & Marketing, Finance, Human Resources, and other departments to ensure seamless resort operations.
• Assist in managing departmental budgets, labor productivity, scheduling, and operational expenses while maintaining the highest service standards.
• Ensure compliance with all company policies, health and safety regulations, data privacy requirements, and operational procedures.
• Support internal and external audits, quality assurance initiatives, and continuous improvement projects across the Rooms Division.
• Serve as an operational leader during daily resort activities, providing guidance, visibility, and support to both guests and employees.
• Act on behalf of the Director of Rooms during their absence, ensuring business continuity and effective operational decision-making.

What we’re looking for…https://careers.marriott.com/assistant-director-of-rooms/job/B20177E162BE28DA955305AC775D219C