Spa Manager

About InterContinental Dominica Cabrits Resort & Spa:

Nestled within Cabrits National Park, the 131-room InterContinental Dominica Cabrits Resort & Spa offers a unique and luxurious stay experience to travelers seeking to unwind, seclude and discover the island’s natural beauty. The resort’s four outdoor pools, expansive spa, fitness center and beach access provide a relaxing tropical getaway, while its 8,500 square feet of indoor and outdoor meeting space and onsite business center accommodate corporate events and blended travel. Additionally, three on-property restaurants, and beach and swim-up pool bars provide refreshment for guests following a day exploring nearby Cabrits National Park or Dominica’s various hot springs, waterfalls and canyons. 

Location: Dominica. This position is not eligible for remote work.

JOB SUMMARY: 

The Spa Manager is responsible for the overall management, operation, profitability, and guest satisfaction of the resort’s Spa & Wellness facilities. The role ensures the delivery of exceptional luxury spa experiences in line with brand standards while maximizing revenue, maintaining high service quality, and leading a motivated team of wellness professionals. The Spa Manager oversees daily operations, treatment programs, retail sales, guest relations, staff development, budgeting, and compliance with health and safety regulations.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Operational Management

• Oversee the daily operations of the spa, wellness center, salon, and related facilities.
• Ensure all spa services are delivered in accordance with brand standards and luxury hospitality expectations.
• Monitor treatment quality, guest satisfaction, and service consistency.
• Maintain cleanliness, ambiance, and operational readiness of all spa facilities.
• Develop and implement standard operating procedures (SOPs) for spa operations.

Guest Experience

• Ensure exceptional guest service and personalized wellness experiences.
• Handle guest feedback, concerns, and service recovery professionally and promptly.
• Monitor guest satisfaction scores and implement continuous improvement initiatives.
• Promote wellness programs and customized treatment packages.

Financial Management

• Prepare and manage annual budgets, forecasts, and operating expenses.
• Monitor revenue performance and implement strategies to maximize profitability.
• Control labor costs, product usage, and operational expenses.
• Analyze financial reports and identify opportunities for revenue growth.
• Drive retail sales of spa products and wellness merchandisehttps://careers.ihg.com/en/job-details/?jobref=Spa+Manager+-+InterContinental+Dominica+Cabrits+Resort+and+Spa%7cUK%7c165360#172899