Director of Operations

Additional Information: This hotel is owned and operated by an independent franchisee, Aleph Hospitality Limited. The franchisee is a separate company and a separate employer from Marriott International, Inc.  The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.  If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Job Summary:

• Lead and manage all hotel operational departments, including Front Office, Housekeeping, Food & Beverage, Recreation, Engineering, and Security.
• Ensure the highest standards of guest service and operational excellence are consistently achieved.
• Drive guest satisfaction by monitoring service quality and implementing continuous improvement initiatives.
• Ensure compliance with brand standards, Forbes standards and company policies.
• Develop and implement operational strategies to achieve revenue, profitability, and guest satisfaction goals.
• Monitor departmental budgets, costs, productivity, and financial performance.
• Analyze operational reports and KPIs to identify opportunities for improvement.
• Coach, mentor, and develop department heads and operational teams.
• Foster a culture of teamwork, accountability, and continuous improvement.
• Conduct regular operational meetings and ensure effective communication across departments.
• Work closely with the Sales & Marketing, Finance, Human Resources, and Revenue Management teams to achieve business objectives.
• Lead the hotel in delivering memorable guest experiences while maintaining operational efficiency.
• Support pre-opening, renovations, and special projects when required.
• Handle guest concerns and VIP requirements professionally and efficiently.
• Ensure compliance with local legislation, health and safety requirements, and company policies.

• Previous or current Marriott experience is mandatory.
• Previous or current UAE hospitality experience is mandatory.
• FORBES-trained with a strong understanding of luxury hospitality standards.
• UAE experience is a MUST

This company is an equal opportunity employer.

frnch1https://careers.marriott.com/director-of-operations/job/993C35AAF8CD79941A5C63EC6BD38BE5