Front Desk Agent

For those who take pride in creating meaningful guest connections, thrive in a luxury environment, and aspire to build a long-term career with a globally recognised icon, this is an opportunity unlike any other in the Australian market.

As one of our Ladies and Gentlemen, you will become part of a culture renowned for setting the benchmark in luxury hospitality, where excellence is not just expected — it is celebrated.

The Opportunity:

As a Guest Experience Expert, you will be at the heart of the guest journey, delivering the personalised, intuitive service that defines The Ritz-Carlton experience.

You will:

• Create exceptional first and last impressions through seamless arrivals and departures
• Anticipate guest needs and deliver personalised service that exceeds expectations at every opportunity
• Build meaningful relationships with guests, inspiring loyalty and creating memorable experiences that keep them returning
• Act as a trusted ambassador for The Ritz-Carlton, Melbourne, confidently sharing your knowledge of the hotel, Melbourne’s luxury offerings, and local experiences
• Manage guest enquiries and requests with professionalism, efficiency and genuine care
• Support Front Office operations while maintaining the highest standards of luxury hospitality
• Handle reservations, payments and administrative responsibilities with precision and attention to detail

About You:

You are an experienced hospitality professional who understands that luxury service is about creating moments, not transactions.

• Previous Front Office or Guest Services experience within a luxury or premium hotel environment
• Experience with OPERA property management system or similar
• A passion for delivering personalised service and creating memorable guest experiences
• Outstanding communication and relationship-building skills
• A proactive mindset with the confidence to anticipate needs and resolve challenges with grace and professionalism
• A genuine desire to grow your career within a world-leading luxury hospitality brand
• Working rights in Australia

Most importantly, you are someone who takes pride in exceeding expectations and understands that every interaction matters.

Why The Ritz-Carlton, Melbourne?

• World-class training, leadership development and career advancement opportunities across more than 30 hotel brands worldwide.
• Access to global career pathways across Marriott International’s portfolio of luxury and premium brands.
• Discounted accommodation worldwide for you, your family and friends.
• Food and beverage discounts across pahttps://careers.marriott.com/guest-experience-expert-front-desk-agent/job/BC04AAC76AE03F25CA232072F175474B