Front Office Manager

“Why work for Novotel London Blackfriars? We welcome you as you are! We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore limitless possibilities within the company. By joining us, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS”

Novotel London Blackfriars are looking for a fun and enthusiastic Front Office Manager to lead the front office operation and deliver exceptional guest experiences within our hotel. This is an excellent opportunity for a motivated hospitality professional with strong operational knowledge, leadership skills and a passion for service excellence. Due to the nature of the role, full flexibility is required to work a variety of shifts, including evenings, weekends and bank holidays, in line with business needs.

Key Responsibilities

Front Office Operations

• Oversee the daily operation of the Front Office department, ensuring all service standards are maintained
• Coordinate effectively with Housekeeping and other departments to resolve operational and administrative matters
• Manage room inventory and guest arrivals to ensure smooth and efficient operations
• Handle VIP guests, group arrivals and high occupancy periods with attention to detail
• Support revenue growth by analysing market trends and encouraging effective room upselling
• Ensure exceptional customer service is delivered at all times

Team Management

• Recruit, train, mentor and develop Front Office Team Members
• Conduct performance reviews
• Prepare departmental rotas and lead regular team meetings
• Maintain high standards of presentation, professionalism and service within the team
• Foster a positive and productive working environment

About You

• Previous experience (1–2 years minimum) in a similar Front Office management role, within hospitality
• Strong working knowledge of Opera Cloud
• Proven ability to multitask and make effective decisions in a fast paced environment
• Excellent communication skills
• Strong leadership qualities with the ability to motivate and develop teams
• An operational mindset with a passion for hospitality