Spa Receptionist

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From the very first opening of the St. Regis New York, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. As the original house of luxury, St. Regis continues to redefine modern luxury through great service. The St. Regis Abu Dhabi merges authentic Arabian hospitality with more than a hundred years of bespoke St. Regis tradition.

Crafted for modern connoisseurs who desire exceptional experiences, The St. Regis Abu Dhabi is the social epicenter for royalty, discerning travelers and luminaries in the art of living. The hotel comprises of 283 elegantly appointed guest rooms including 55 suites, most of which boast breathtaking views of the Arabian Gulf and Abu Dhabi city, including the extraordinary Abu Dhabi Suite – the highest suspended suite in the world, connecting the two Nation Towers.

The St. Regis is part of Marriott International, a brand leader, offering the most powerful portfolio in the industry, our more than 30 leading brands and nearly 9,100 properties in 142 countries and territories give people more ways to connect, experience and expand their world. At the heart of The St. Regis, our exceptional staff whom we address as “Hosts,” are the ultimate luxury ambassadors, dedicated to providing our guests with an exquisite stay and unforgettable experiences. Pursue your passion and grow your expertise at Abu Dhabi’s best address—The St. Regis Abu Dhabi, the house of luxury who is awarded with the prestigious Forbes Travel Guide 5-Star Rating.

Job Requirement:

To oversee front desk operations, ensure seamless guest experiences, and support the spa team by providing leadership, training, and guidance while maintaining high standards of service, cleanliness, and efficiency.

Key Duties and Responsibilities:

Guest Experience & Operations

• Conduct general receptionist duties, ensuring a warm and professional welcome for all guests.
• Identify, evaluate, and resolve guest complaints in a timely and efficient manner, ensuring guest satisfaction.
• Establish and maintain string relationships with guests to encourage loyalty and repeat business.
• Ensure the reception area, associated equipment, and workspaces are clean, organized, and well-maintained at all times.
• Maintain knowledge of all spa treatments, services, and promotions to provide accurate information to guests.
• Ensure all guest bookings, confirmations, and follow-ups are completed efficiently.
• Monitor guest preferences and feedback to personalize service and enhance guest satisfaction.

https://careers.marriott.com/spa-receptionist/job/80AD54C75476FB07C814009CD07AC96A