Houseperson

A Culture of Excellence
Be part of a dedicated team committed to delivering unparalleled guest experiences and maintaining the highest standards of service.

Grow, Learn and Enjoy!

Benefit from comprehensive training programs, mentorship, and a supportive work environment that empowers you to reach your full potential.

New Energy for A Storied Landmark

As the world and Toronto move toward a more sustainable future, our landmark hotel is in a stunning transformation for the zero-carbon century ahead.

First impressions are everything! As a Fairmont Gold Houseperson with Fairmont Royal York, you will act as a brand ambassador in creating the essential Toronto experience for each one of our valued guests in a luxury boutique setting

• Consistently offer professional, polished, friendly and engaging service
• Intuitive service culture
• Clean and inspect all public spaces, cupboards, elevators and stairwells
• Consistently adhere to the hotel’s grooming policy
• Maintain professional conduct over any communication channels and ensuring that and earpiece is used at all times
• Sign in and out master keys daily which may include using the Key Tracer system
• Utilize Royal Service Mobile according to standards and policies
• Maintain proper usage of cleaning supplies and equipment in accordance with RYH policies and procedures
• Return and properly tag all lost and found articles in the Housekeeping Office
• Follow both hotel and departmental policies, procedures and service standards
• Report necessary maintenance items frequently and communicate to leaders
• Follow all safety and sanitation policies and procedures
• Assist the Room Attendant with maintaining the cleanliness of all areas on the gold floors including closets, corridors, lounge and public spaces
• Responsible for all restocking all glassware, linens and supplies
• Responsible for delivering and removing all guest request/preferences
• Openly communicate to all Fairmont Gold colleagues to enhance overall guest experience
• Ensuring that no items are placed in the corridor at any time
• Other duties as assigned by leaders

About the Application Process: https://careers.accor.com/global/en/job/houseperson-fairmont-gold-full-time-in-fairmont-royal-york-toronto-canada-jid-102234