Front Office Manager

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Front Office Manager

Company Description

 

Mantis Collection

An exceptional place to find yourself

About Mantis

Mantis is a leading conservation-focused hotel brand with eco-lodges, waterways and curated eco-escapes located in remote destinations. Sustainable travellers have been enjoying eco-tourism, safaris and adventure travel with Mantis since 2000. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate.

Acclaimed for its pioneering work in development, management, marketing, education and conservation, Mantis’s business model successfully combines responsible tourism, conservation and adventure, which translates to one-of-a-kind travel experiences. Whether small and intimate or vast and complex, on a sweeping African plain, in a bustling city, or in the midst of a forest, each is an exceptional place for guests to find themselves.

While uniquely different in the experiences they offer, all are linked through a collective ambition to be extraordinary; to be rare in a world that mass-produces sameness. Mantis consistently curates, collects and discovers destinations and experiences that stir the soul, defy expectations and live in the heart forever. Mantis is part of Accor, a world leading hospitality group offering experiences across more than 110 countries, with 5,700 properties, 10,000 food & beverage venues, wellness facilities or flexible workspaces, and a participating brand in ALL – Accor Live Limitless – a lifestyle loyalty program providing access to a wide variety of rewards, services and experiences. For more information visit: www.mantiscollection.com

 

Job Description

 

Role Overview

As Front Office Manager at Basiqat Resort by Mantis, you will lead the front office operation, ensuring seamless guest journeys from arrival through departure. You will be responsible for creating warm, personalised and memorable experiences that reflect the Mantis philosophy, while maintaining the highest standards of service excellence.

This role requires a guest-focused leader who is passionate about luxury hospitality, thrives in a unique resort environment, and can inspire a team to deliver exceptional service while supporting operational readiness during the pre-opening phase.

What You’ll Do

Front Office Operations Management

  • Oversee all daily Front Office operations including reception, guest services, concierge, and arrival/departure experiences
  • Ensure smooth and efficient guest journeys aligned with luxury hospitality standards
  • Maintain consistent service delivery across all guest touchpoints
  • Support pre-opening planning, systems setup, SOP development, and operational readiness

Guest Experience & Service Excellence

  • Create personalised and memorable guest experiences that reflect the Mantis brand ethos
  • Act as a visible ambassador of the resort, building strong guest relationships
  • Manage guest feedback, service recovery, and ensure timely resolution of concerns
  • Continuously identify opportunities to enhance the overall guest journey

Team Leadership & Developmenthttps://careers.accor.com/global/en/job/front-office-manager-saudi-national-in-mantis-riyadh-basequat-riyadh-saudi-arabia-jid-102961

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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