Assistant Spa Manager

Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity.  Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

The Assistant Spa Manager will work closely with and support the Spa Director in overseeing the daily operations of the spa, ensuring exceptional guest service, operational excellence, and team development. A key focus of this role includes active participation in employee performance management, training, and development. This individual is expected to act as an extension of the Spa Director, helping to maintain high standards across all areas of the spa.

Job duties Include:

Guest Experience & Spa Operations

• Demonstrate strong commitment to exceptional guest service and personalized experiences
• Maintain comprehensive knowledge of all spa treatments, products, and facility features
• Lead daily spa operations, ensuring all service and quality standards are upheld
• Oversee reception and guest flow, ensuring seamless booking, check-in, and service delivery
• Handle special guest requests and resolve concerns with professionalism and care
• Ensure adherence to hotel and departmental policies at all guest touchpoints

Leadership & Service Excellence

• Deliver service in accordance with Forbes Travel Guide and LQA standards.
• Coach and mentor colleagues to consistently achieve luxury service excellence.
• Assume responsibility for the overall operation of the spa in the absence of the Spa Director, ensuring service excellence, operational efficiency, financial accountability, and adherence to Fairmont standards.

Revenue & Business Development

• Support initiatives to drive spa revenue through treatment bookings, upselling, and retail performance
• Motivate and guide the team to meet revenue and retail sales goals

Financial & Operational Performance

• Assist with monitoring departmental expenses and labour costs.
• Review daily revenue reports and identify opportunities to improve performance.
• Support labour scheduling to maximize productivity while maintaining exceptional service standards.

Inventory Management

https://careers.accor.com/global/en/job/assistant-spa-manager-in-fairmont-chateau-lake-louise-lake-louise-canada-jid-103014