JOB SUMMARY
The position is responsible for implementing quality assurance processes that meet the company’s mission and brand standards, target customer needs, verify guest satisfaction, and focus on continuous improvement at the property level. This position champions the Quality function and builds support for change.
CANDIDATE PROFILE
Education and Experience
• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major 5 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
OR
• 4-year bachelor’s degree in Business Administration, Hotel and Restaurant Management, or related major; 3 year experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
CORE WORK ACTIVITIES
Managing Quality Assurance Goals
• Coaches managers on adopting the Total Quality Management leadership style.
• Conducts self-audit to verify compliance with company and brand standards
• Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.
• Directs property quality efforts to address critical customer requirements.
• Facilitates process improvement teams, assuring use of the systematic processes, and improvement is achievable and measurable.
• Leads to achieving and sustaining travel ratings.
Managing Quality Tools
• Verifys that management practices at all levels are aligned with quality tools by providing training and workshops in quality sciences.
• Uses data collection methods to compile, display, track, and analyze defect trends.https://careers.marriott.com/quality-assistant-director/job/427DCA58ED72A50B7C906218C8A8F4A3
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
Company Description The FAENA Movement is a journey of art, culture, and community. Rooted in the soulful traditions of the South and elevated by imaginative design, our culture celebrates authentic hospitality and transformative experiences. We create spaces where dreams are brought to life—through bold ideas, meaningful collaboration, and a deep sense of purpose. As […]
Company Description Sofitel Bangkok Sukhumvit is a Green Globe-certified luxury hotel located in the vibrant heart of Sukhumvit where French elegance meets authentic Thai culture. Blending understated luxury with warm hospitality, the hotel offers an oasis of refinement amid the energy of Bangkok. Our 345 rooms and suites are thoughtfully designed with a fusion of […]
ARE YOU READY TO CREATE UNFORGETTABLE EXPERIENCES? Do you have a strong passion for planning and organizing events and functions? Then let your new work adventure begin! We firmly believe that every event offers the opportunity to create a unique experience and bring people together. As a C&E Sales Executive, you will play a key role in […]
Description de l’entreprise Nous recherchons des professionnels expérimentés qui excellent dans leur domaine et partagent notre passion pour un service impeccable. Au Reine Elizabeth, nous ne nous contentons pas de maintenir les standards de l’hôtellerie de luxe – nous les définissons. Les hôtels Fairmont ont rejoint la grande famille Accor en 2016, un leader […]
Company Description We believe in performance, agility, innovation, fun, collective intelligence, and empowerment. We take great pride in celebrating successes, yet we do also accept to fail so we can bounce back even stronger. We are empowered and fully accountable. Everyone is encouraged to take ownership, make decisions and drive impact. We act as One team. Global, Regions and Hotels […]
