Front Desk Supervisor

First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Front Desk Supervisor who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.

Job Summary

The Front Desk Supervisor oversees the daily operations of the hotel front desk, ensuring guests receive outstanding service from check-in through check-out. This role supervises front desk staff, resolves guest concerns, maintains operational standards, and assists in maximizing room revenue and guest satisfaction.

A little taste of your day-to-day:

• Supervise and support front desk agents during all shifts.
• Ensure efficient guest check-in and check-out procedures.
• Handle guest complaints, special requests, and service recovery situations professionally.
• Train, coach, and mentor front desk employees on policies, procedures, and customer service standards.
• Monitor reservations, room assignments, and occupancy levels.
• Assist with scheduling and staffing of the front office team.
• Balance cash transactions, review reports, and ensure accurate billing procedures.
• Ensure compliance with hotel, brand, and safety standards.
• Act as Manager on Duty when required and coordinate with housekeeping, maintenance, and other departments.

What We need from you:

• High school diploma or equivalent required; college coursework in hospitality preferred.
• Previous hotel front desk experience required; supervisory experience preferred.
• Strong customer service and communication skills.
• Ability to multitask and solve problems in a fast-paced environment.
• Knowledge of hotel property management systems and Microsoft Office.
• Ability to work evenings, weekends, holidays, and varied shifts.

Requirements: