Night Audit

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

Share

Facebook
Twitter
LinkedIn

Night Audit

Shadow Play by Peppers is in a class of its own. Set around the Yarra River, one kilometre from Melbourne CBD, it offers guests a range of one and two bedroom apartments with floor to ceiling windows and contemporary décor. Guests can wine and dine at Edwin Wine Bar and Cellar, which celebrates and supports local produce within their creations. Then there is the lavish lounge and library with adjoining patio, where guests can soak in the fresh breezes and make use of the barbecue area. When not working, with its central position, you will have Melbourne’s world famous shopping, restaurants and cafés on your doorstep and popular attractions within walking distance.

 

 

Purpose

As Guest Service Agent/ Night Audit, your role is pivotal in shaping our guests’ entire stay, from the warm welcome at check-in to the seamless checkout process. During the night shift, you transition into the role of a financial detective, adeptly handling late-night inquiries and ensuring our hotel’s distinguished service reputation remains intact.

 

Primary Responsibilities

  • Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out
  • Confidant in communicating with guests and colleagues to ensure cohesive collaboration
  • Conquer challenges alongside guests, transforming dilemmas into success stories
  • Work closely with security to keep a watchful eye on the building’s security systems, contributing to a safe and secure environment for guests and staff alike
  • Be the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledge
  • Take charge of the reception desk duties and manage the crucial night audit process, ensuring that nightly reports are accurate and up to date
  • Display proficiency in accurately handling reservations and managing guest accounts

 

Skills and Experience

  • Innovative approach to exceeding customer service expectations
  • Skilled at collaborating within teams, as well as working independently
  • Proven ability to multi task and thrive under pressure, supported by strong organisational and time management skills
  • Proficiency in both written and verbal communication
  • Previous experience in hotel front desk operations is a valuable asset
  • Capable of embracing a flexible rotating schedule, including nights, overnights, weekends, and public holidays

 

 

Accor Benefits

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

Related Offers

Houseperson

Job for: Locals

Assist room attendants on assigned floors; collect dirty linens and transport to laundry area, deliver fresh linens to room attendant carts throughout the day. May assist with stripping linens from room and/or the cleaning of public areas. Deliver and retrieve items requested by guests and housekeeping staff. Your Day to Day – This position has […]

United States

Gerente Ama de Llaves

Job for: Locals

Descripción de la empresa   Estamos buscando un Ama de Llaves para unirse a este maravilloso hotel  SLS Playa Mujeres Cancún, Colección All Inclusive. Ennismore, con su marca de lujo SLS, está llevando a cabo un magnífico proyecto con todo incluido en el oasis que es Playa Mujeres, justo al norte de Cancún, México. Presentamos esta nueva joya […]

Mexico

Laundry Attendant

Job for: Locals

Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Laundry Attendant, you’re not just ensuring a continuous supply of clean linens – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the […]

United States

Préposé.e aux chambres

Job for: Locals

Description de l’entreprise   Rejoindre le Château Frontenac, c’est devenir ambassadeur d’un lieu prestigieux où votre personnalité fera la différence. C’est appartenir à une famille qui célèbre autant les succès collectifs que les réussites individuelles. Les hôtels Fairmont ont rejoint la grande famille Accor en 2016, un leader mondial dans l’hôtellerie avec un portefeuille diversifié […]

Canada

Housekeeping Houseperson

Job for: Locals

Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Houseperson, you’re not just ensuring the cleanliness of designated areas of the hotel – you’re spreading the light and warmth of hospitality by delivering memorable experiences that […]

United States